Terms & Conditions
These Terms & Conditions establish the rules and responsibilities applicable to customers using SikMart and placing orders through our platform.
1. Customer Accounts
- Customers should create an account using accurate and valid information.
- A customer account is required to properly trace and manage orders through the customer dashboard.
- Customers are responsible for keeping their login credentials secure.
- Customers must not use another person's account without authorization.
2. Accurate Customer Information
Customers are responsible for providing accurate information when registering an account and placing an order.
- Correct name
- Valid email address
- Reachable phone number
- Complete delivery address
Providing a fake, incorrect, or inaccessible email address may prevent an order from appearing correctly in the customer's dashboard or order history.
3. Delivery Address
Customers are responsible for providing a complete and correct delivery address.
An incorrect, incomplete, or misleading address may cause delivery failure, delay, additional delivery costs, or return of the parcel.
SikMart is not responsible for delivery problems caused by incorrect information supplied by the customer.
4. Payment Rules
- Payments must only be made using official SikMart payment information published on our website or officially provided by SikMart.
- Payments made to an unofficial, unauthorized, or personal account will not be considered official SikMart payments.
- SikMart will not be responsible for payments voluntarily sent to unauthorized accounts.
- A transaction ID or payment screenshot may be mandatory for applicable orders.
5. Order Verification
SikMart may verify order details, payment information, delivery information, and customer information before processing an order.
Orders containing suspicious, incomplete, false, or unverifiable information may be delayed, cancelled, or investigated.
6. Returns & Replacements
Once an order has been received, customers may request a return or replacement within three working days, subject to the applicable product and order conditions.
Customers should contact SikMart as soon as a return or replacement issue is identified.
Products may be inspected before a return, replacement, or other resolution is approved.
7. Damaged or Broken Products
If an order is received broken, damaged, or defective, the issue must be reported on the same day of receiving the order.
Customers should provide clear photographs of the product, packaging, and damage and send them to:
Email:
info@sikmart.com
WhatsApp:
Use the official WhatsApp number published on SikMart.
8. Fraudulent or Misleading Activity
- Customers must not submit false payment claims.
- Customers must not submit fraudulent damage or return claims.
- Customers must not provide intentionally false information.
- Customers must not attempt to manipulate orders, payments, discounts, commissions, or other SikMart systems.
SikMart reserves the right to investigate suspicious activity and restrict or cancel accounts or orders where appropriate.
9. Complaints & Disputes
Customers should first contact SikMart directly to resolve delivery, payment, order, return, replacement, or other disputes.
Customers should provide relevant order numbers, transaction IDs, screenshots, photographs, or other supporting information when submitting a complaint.
10. Local Transactions
These customer terms are intended primarily for transactions and customers served within Pakistan.
11. Changes to These Terms
SikMart may update these Terms & Conditions when necessary. Continued use of the website after updated terms are published constitutes acceptance of the updated terms to the extent permitted by applicable law.
12. Contact SikMart
Email: info@sikmart.com